Ken’s Return & Exchange Policy
At Ken’s, we’re proud to offer high-quality furniture, appliances, and mattresses paired with friendly, knowledgeable service. To ensure transparency and fairness, we’ve established the following return and exchange policy.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange unless damaged or defective within the required reporting window:
- Mattresses, box springs, and pillows
- Mattress protectors, sheets, blankets, and other bedding
- Wall art, framed prints, mirrors, lamps, and rugs
- Special order or custom merchandise
- Ken’s defines a special order as an item not displayed or stocked at our store.
- Clearance merchandise
- Delivery charges, installation fees, and mileage fees
RETURNS – 48 HOURS
- Returns are accepted within 48 hours of pickup or delivery.
- Merchandise must be in new, unused condition and in its original packaging.
- A 25% restocking fee applies to all merchandise that Ken’s agrees to accept as a return.
- Delivery, mileage, and installation charges are non-refundable.
- Ken’s reserves the right to inspect all merchandise. Items approved for return must be in like-new, resalable condition. Returns may be denied if the merchandise does not meet these standards.
EXCHANGES – 30 DAYS
- All except non-returnable items are eligible for a one-time exchange within 30 days of purchase.
- Items must be in like-new condition. Exchanges are subject to a 25% restocking fee.
- Exchanged items may be subject to additional delivery fees.
- Ken’s reserves the right to inspect all merchandise. Items approved for exchange must be in like-new, resalable condition. Exchanges may be denied if the merchandise does not meet these standards.
DAMAGE REPORTING – 48 HOURS
- Any damages, defects, or missing pieces must be reported to Ken’s within 48 hours< of delivery or pickup.
- After 48 hours, cosmetic defect claims will no longer be accepted. Issues will be handled under the manufacturer's warranty, if applicable.
CLEARANCE MERCHANDISE
- Merchandise denoted and purchased as Clearance is final sale and cannot be cancelled, returned, refunded, or exchanged for any reason.
- “Scratch & Save” products are exempt from this clause.
DELIVERY CONSIDERATIONS
- Please measure all doorways, hallways, stairways, and ceiling clearances as well as installation space before purchase.
- Failure to deliver due to inaccessibility or item not fitting installation location does not entitle the customer to cancel the order or receive a refund for delivery charges.
REFUND PROCESSING
- Refund requests are reviewed weekly and are processed on Fridays only.
- Refunds may be issued:
- To the original payment card
- As a paper check mailed to your home
- Via direct deposit into a checking account (bank info required)
- Please allow time for processing and mailing where applicable. https://form.jotform.com/250521622713447
Scan QR Code for Refund Form
NEED HELP?
For questions or to initiate a return or exchange, please contact our customer care team at 308-382-6112,