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    Ken’s Return & Exchange Policy

    At Ken’s, we’re proud to offer high-quality furniture, appliances, and mattresses paired with friendly, knowledgeable service. To ensure transparency and fairness, we’ve established the following return and exchange policy.

    RETURNS – 48 HOURS

    • Returns are accepted within 48 hours of pickup or delivery.
    • Merchandise must be in new, unused condition and in its original packaging.
    • A 25% restocking fee applies to all merchandise that Ken’s agrees to accept as a return.
    • Delivery, mileage, and installation charges are non-refundable.
    • Ken’s reserves the right to inspect all merchandise. Items approved for return must be in like-new, resalable condition. Returns may be denied if the merchandise does not meet these standards.

    EXCHANGES – 30 DAYS

    • All except non-returnable items are eligible for a one-time exchange within 30 days of purchase.
    • Items must be in like-new condition. Exchanges are subject to a 25% restocking fee.
    • Exchanged items may be subject to additional delivery fees.
    • Ken’s reserves the right to inspect all merchandise. Items approved for exchange must be in like-new, resalable condition. Exchanges may be denied if the merchandise does not meet these standards.

    DAMAGE REPORTING – 48 HOURS

    • Any damages, defects, or missing pieces must be reported to Ken’s within 48 hours< of delivery or pickup.
    • After 48 hours, cosmetic defect claims will no longer be accepted. Issues will be handled under the manufacturer's warranty, if applicable.

    CLEARANCE MERCHANDISE

    • Merchandise denoted and purchased as Clearance is final sale and cannot be cancelled, returned, refunded, or exchanged for any reason.
    • “Scratch & Save” products are exempt from this clause.

    DELIVERY CONSIDERATIONS

    • Please measure all doorways, hallways, stairways, and ceiling clearances as well as installation space before purchase.
    • Failure to deliver due to inaccessibility or item not fitting installation location does not entitle the customer to cancel the order or receive a refund for delivery charges.

    REFUND PROCESSING

    • Refund requests are reviewed weekly and are processed on Fridays only.
    • Refunds may be issued:
      • To the original payment card
      • As a paper check mailed to your home
      • Via direct deposit into a checking account (bank info required)
    • Please allow time for processing and mailing where applicable. https://form.jotform.com/250521622713447

    Scan QR Code for Refund Form

    Return QR Form

    NEED HELP?

    For questions or to initiate a return or exchange, please contact our customer care team at 308-382-6112, salesteam@kensgi.com or visit our store.