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Delivery

Preparing for the Delivery

Secure your home by covering exposed floors and removing furniture or objects that may obstruct the delivery path. Stairways and doorways must be large enough to allow safe handling of your appliance, furniture, or bed. Ken’s is not responsible for damages to items, flooring or walls that are not properly protected. For Dishwasher and/or Garbage Disposal installations, clear out the cabinet under the sink. For Above-the-Range Microwaves, clear out the cabinet above where the microwave will be installed.

For the outside of the home, ensure snow removal has been completed and there is a clear path for the delivery technicians.

What to Expect from a Ken’s Delivery

A team of professional delivery technicians will call before heading to your home. The caller ID will read Ken’s Grand Island. Depending on the delivery option (listed below) you choose, the delivery team will install or drop-off your appliances in accordance with what was setup during the purchase of the appliance, furniture, or bed. If any changes or additions are requested by the purchaser, additional charges may apply. The delivery technicians are not carpenters, electricians, or appliance technicians. Proper outlets, gas shut-off valves, water shut-off valves and venting sources are necessary. If proper connections are not available, the delivery technicians will not be able to complete the installation. All delivery technicians carry Personal Protection Equipment, which will be worn upon purchaser’s request.

Delivery Options

Appliances

Delivery & Installation – This option includes all cords and hoses needed to complete the installation, including water alarms for any appliance being hooked up to a water supply. The delivery technicians will hook up the appliance appropriately and test the appliance (i.e. hooking up the water line to the refrigerator, hooking up the water hoses for the washer, attaching the venting for a dryer). The delivery technicians will also level the appliance appropriately. This also includes removal of the same type of product going into the home.

Drop Off Delivery – With this option, Ken’s will deliver the product in its original box to your home, leaving it in the driveway or the garage. This does not include cords, hoses, or removal of any appliances, unless purchased separately.

Furniture

Delivery & Installation – This option includes putting the furniture together and placing it in the room. This also includes removal of the same type of product going into the home. With this option, the delivery technicians will also move the old item being replace to another room in the house, providing it is on the same floor (if wanting this option, please inform the salesperson if you want the item removed or moved).

Drop Off Delivery – With this option, Ken’s will deliver the product in its original packaging to your home, leaving it in the driveway or the garage. This does not include removal of any furniture, unless purchased separately.

Beds

White Glove Delivery – This option includes placing the bed and/or boxes into the appropriate room in the house as well as setting up the frame or adjustable base and hooking up the headboard where needed. This also includes removal of the same type of product going into the home. With this option, the delivery technicians will also move the old item being replace to another room in the house, providing it is on the same floor (if wanting this option, please inform the salesperson if you want the item removed or moved).

Drop Off Delivery – With this option, Ken’s will deliver the product in its original packaging to your home, leaving it in the driveway or the garage. This does not include removal of any beds or adjustable bases, unless purchased separately.

Delivery Times

Deliveries are typically set up with a 4-hour window. There may be times when the delivery is set up with an 8-hour window, typically for out-of-town (outside Grand Island) deliveries. The reason for the window is due to the fact that no matter how much preparation is done, complications tend to arise. Ken’s cannot predict these, so offering a window rather than a specific time makes it more likely for Ken’s to keep their commitments. Ken’s does not deliver to all areas daily. Please ask your sales professional for the availability to schedule a delivery to your home.

A sales member will call the day before the scheduled delivery date to confirm the appointment. If the appointment no longer works, the delivery can be rescheduled for a later date.

The day of the delivery, a delivery technician will call before they leave to confirm the appointment. At this point, if the delivery needs to be rescheduled, inform the delivery technician whom will then inform the salesperson. The salesperson will then call to reschedule the delivery.